All custom orders are shipped within 12-16 weeks from the day of receiving email receipt confirmation of purchase.  

If you placed an order online through our webpage and the delivery address is within the continental United States, shipping is included.  Additional shipping charges outside the continental US are quoted at an estimated 10% of the retail price, pending crate, packaging and shipping rates applicable to delivery location.

Customer credit information will be used to make the initial payment as well as any additional payments related to the original sale.  All information received by GreenTowers, LLC will remain confidential.  

GreenTowers, LLC will call the customer at the number provided in order to determine an estimated delivery date that is mutually agreeable.  

GreenTowers, LLC will email the address provided by the customer upon shipping and include the tracking number.



When size and weight permit, items are shipped via UPS or FedEx; larger items are shipped by freight.  

Upon sale customer must indicate whether item is to be delivered to a business or residence.  Customer is responsible for providing information pertinent to delivery, such as if a loading dock is available, if location is under construction, etc.



Please inspect the packaging for external signs of damage. Open the package carefully and keep all packaging materials, including the box and/or crate, until the item has been determined to be undamaged.  

If the customer determines the item to be damaged, please call GreenTowers, LLC immediately to receive advice on how to proceed.  Typically, GreenTowers, LLC will ask the customer to photograph the damaged item and email the images to [email protected] such that the shipping company can be informed of physical evidence of damage.  

Any claims of damages must be reported within 7 days of receipt of item.  



GreenTowers, LLC aims to provide the highest quality of products and customer satisfaction.  Before shipment, products are inspected and tested thoroughly to ensure quality.  

Certain components of the final item are under manufacturers' warranties.  GreenTowers, LLC will consider each request on a case by case basis.

GreenTowers, LLC cannot be held responsible for damages or complications related to delivery location, weather, improper installation, improper usage, unauthorized repairs and/or modifications, and/or normal wear and tear.  EVEN THOUGH PRODUCTS ARE WATER-RESISTANT, ALL PRODUCTS ARE CONSIDERED FOR INDOOR USE ONLY AND ARE DESIGNED FOR MINIMAL EXTERIOR EXPOSURE TO LIQUIDS.  

All wooden components are made by hand and slight variations from piece to piece will occur; these are not considered defects and will not be eligible for refunds.



Custom orders cannot be returned.  Orders may be canceled within the first 48 hours following initial purchasing payment.  If a customer wishes to cancel an order, the customer must notify GreenTowers, LLC in writing via email to [email protected]  

No items or components can be returned without prior authorization by GreenTowers, LLC.  Any items returned without prior authorization will be returned to the customer at the customer's expense.  As specified by GreenTowers, LLC on an individual basis, items may be required to be returned within their original packaging, or packaged for return shipment at the expense of the customer.  

Upon receipt of damaged items or components, GreenTowers, LLC will determine whether the item or component can be repaired or replaced and at what, if any, cost to the customer.  GreenTowers, LLC will notify the customer as soon as possible with an approximate timeframe for an item repair or component replacement delivery.  Shipping and/or return shipping charges may be nonrefundable.  



See owners manual for all information related to installation, care, and maintenance of individual products.  



By purchasing a GreenTowers, LLC product or item the customer is agreeing to the above terms and conditions.